Lea Valley Showground, EN9 1AB

The Festival site is a 15 minute walk, from Waltham Cross station.

We discourage driving to the festival site. There will be no parking available.

At The Cause, N17 9LZ, a 10 minute train from Waltham Cross (near the festival site).

Doors are from 10-5am. 18+. There will be tickets on the door.

No, we’re a strictly over 18s events – across the day and night.

We accept passports, UK driver’s licenses or provisional licenses.

Last entry to the day event is 7pm.

One ticket will gain you entry into the daytime event  unless it says after party only.

Tickets can be purchased from our official vendor, Resident Advisor. Please direct ticket enquiries towards them.

No, there’s no re-entry.

Lost property will be clearly labelled on site. Please ask the staff there for more information.

Not once you’ve reached the search teams, after then you cannot take food and drink onto the site. Local food and drink vendors will be available on site.

No pets are allowed on site. Assistance dogs will be permitted.

If you haven’t refunded your tickets already, they will have automatically rolled over to the 2021 edition and are valid.

Yes. If you have purchased a ticket from Resident Advisor, they will offer you 3 options: if you want to refund your ticket, roll it over for the rescheduled event or donate the fee. For all other vendors, contact their customer support for a refund.

Deposit tickets are final release tickets, with £10 due when you buy the ticket and the remaining £35 by June. If you choose not to complete your ticket purchase in June, you will loose your deposit.

Deposit tickets are refundable if the event is cancelled or rescheduled due to the Covid19 pandemic.

VIP tickets include backstage lounge passes, posh toilets, a private bar, and a dedicated entrance lane upon entry.

You can upgrade your ticket to VIP – email info@thejazzcafelondon.com and they will arrange.